The "Battles on Quality" at Meeting Room

Quality, perhaps is one of the words that have many versions of definition, occasionally vary greatly due to the fact there are numerous factors significantly influence a person perspective, e.g. age, memory, sensory, knowledge, social status, culture, faith, income, emotion, event and many more. The good part is everyone globally recognize quality and appreciates it, although it is negotiable. 

Perhaps, this is the reason for the mouthful definition given by the international organization ISO in its document ISO 9000: 2000 (Quality Management Systems -- Fundamentals and vocabulary); "Degree to which a set of inherent characteristics of a product, process or system fulfills requirements (need or expectation that is stated, generally implied or obligatory)" The word product here covers goods and services.

Thus, the utmost tip in implementing any quality systems, please ensure everyone in your organization, your stakeholders and your clients accept a standardized definition of quality. This is very important so that everyone is on the same page during any discussions or meetings to move forward on quality related matters.